Log trouble tickets and escalate to level 2 support as required 登陸問(wèn)題以及水平2要求的支持。
3 enters trouble tickets in a specified company format in a timely manner 按照公司具體格式要求及時(shí)填寫故障單。
Such as a purchase order , trouble ticket , or insurance policy application 的名詞,例如訂購(gòu)單故障單或保險(xiǎn)單應(yīng)用程式。
This employee must get access to a trouble ticket system that someone else manages 該員工必須能夠訪問(wèn)另外某個(gè)人管理的故障通知單系統(tǒng)。
Triggers can activate message windows , captures , logs , trouble tickets or execute external programs ( email or pager for example ) 觸發(fā)可激活信息窗口、捕獲、記錄、故障標(biāo)簽或執(zhí)行外部程序(例如
Actions can be pop - up message windows , activate captures , startappend logs , print trouble tickets , send an snmp trap , or execute external programs 反應(yīng)可以是彈出窗口、啟動(dòng)捕獲、啟動(dòng)添加記錄、打印問(wèn)題標(biāo)簽、發(fā)送
One way for you to get the new employee registered for this trouble ticket system is to e - mail or call the owner of that system , and wait for a response 將新員工注冊(cè)到該故障通知單系統(tǒng)的一種辦法是向系統(tǒng)的所有者發(fā)送電子郵件或者打電話,然后等待答復(fù)。
Using the spml approach , the four core operations are available on the trouble ticket system , so you simply use the add operation to add the new employee to that system 通過(guò)spml可以使用故障通知單系統(tǒng)的4種核心操作,因此只需要用add方法將這個(gè)新員工添加到那個(gè)系統(tǒng)中即可。
Manual verification of proper network operation after a maintenance window is equally prone to human error , and waiting for trouble tickets to highlight configuration errors is not good operating practice 。維護(hù)窗口之后正確網(wǎng)絡(luò)運(yùn)行的手動(dòng)校驗(yàn)傾向于人為錯(cuò)誤,而等待加重配置誤差的故障標(biāo)簽并不是好的運(yùn)行實(shí)踐。
Respond to typical level 1 help desk requests and trouble tickets . trouble tickets would include re - setting of passwords , trouble shoot printer problems , trouble shoot pc and application problems 對(duì)水平1的桌面需求和問(wèn)題做出反饋。此類問(wèn)題主要包括:重新設(shè)置密碼;打印機(jī)解決問(wèn)題;臺(tái)式電腦問(wèn)題以及應(yīng)用程序問(wèn)題。